We are confident you will be very happy with your Sorella Organics purchase, however we know that sometimes it’s easy to purchase the wrong size or you may change your mind about which garment works best for you. If you are unsure on the arrival of your garment on size etc, no problem – we are very flexible with helping you. Please just take your time to try it on and make a decision before washing or wearing.
We have a couple of conditions for returns/exchanges:
- The garment is returned within 14 days from date of purchase
- The garment was not purchased with a discount of greater than 30% – sale items of 30% or more cannot be returned or exchanged. Please choose carefully.
- The garment was not a ‘clearance’ or ‘on sale’ item. Sale items are final, and unfortunately cannot be refunded or exchanged
- Items for exchange require a postage fee for your new garment to be sent back out to you – This is a flat fee of $9.95 for all Australia deliveries and can be paid via paypal. International postage fees will depend on your location and will be discussed prior to your return. Please email us – email@example.com
- The garment is received by sorella organics in the same condition in which it was sold. That is:
- The tags are still attached to the garment
- The garment has not been worn or washed, and it is free of odours including perfume. Any garments returned with any scent (washing powder etc) will not be approved for exchange or refund and will be returned to you. Washing then returning a garment is not acceptable. We do not send new garments to customers that have been washed!
If you need to return your purchase for either an exchange or product refund, please email us first via firstname.lastname@example.org detailing the following information, and we will process this for you as efficiently as possible and provide you the return address.
- Your name
- Your contact details
- Details of the garment you would like to exchange/refund
- Reason for exchange/refund
- Payment method of original sale or receipt number, if known
- Confirmation you will pay for and use a traceable method for your return – we cannot refund or exchange items we do not receive.
- Confirmation you will pay for the postage fees for an exchange of items back out to you (a flat rate of $9.95 for Australian addresses).
Once we receive your returned items, we will usually be able to process your exchange or refund within 48 business hours. We will notify you with an email with all details (including the refund receipt if relevant). Postage for returns and exchanges are to be at the cost of the customer, unless otherwise arranged with us